**FREE DELIVERY on ALL ORDERS OVER $250** before taxes, surcharges and/or other fees.
DOORDASH Delivery: Customers living within a 5-kilometer (KM) radius from the clinic’s downtown Toronto location are eligible for local delivery using DOORDASH during the clinic’s regular operating hours and during the delivery fulfillment days and times (Tuesday – Friday). Local delivery is convenient, and items can often be delivered same day within 1-2 hours. Local deliveries can also be scheduled up to 30 days in advance for a specific day and time. Local delivery using DOORDASH is available at a cost of $4.80+HST per order. The cost of delivery is the sole responsibility of the customer. There is no minimum spend amount to qualify for local delivery. All local delivery orders placed that are greater than $250 before taxes, excluding surcharges and/or other fees, will qualify for FREE DELIVERY. No-contact delivery is also available.
Shipping: Shipping is available to anywhere in Ontario. If the delivery address entered is greater than 5KM from the clinic, local delivery using DOORDASH will not be available. Customers must select the SHIPPING option to have the item(s) delivered. Items are usually shipped within 48 hours from the time of purchase, using Canada Post. All orders under $250 before taxes, fees and surcharges are subject to a shipping fee of $9.95+HST. Packages do not require a signature upon delivery. After the order has been placed, customers will be able to check the status of the order, including estimated delivery times, using a unique Canada Post tracking number that will be sent provided an email address and contact information is provided. If you wish to be able to track your order, please include your email address and/or cell phone number in the “ADD A NOTE FOR THE SELLER” section during the checkout process. Please note that due to COVID-19, there may be shipping delays with Canada Post.
All local deliveries and shipments of orders greater than $250.00 before tax, fees and surcharges, will have delivery or shipping fees WAIVED.
Pickup: Items are eligible for pickup on the next business day, during regular clinic hours and fulfilment times, generally Tuesday – Friday. Please email the clinic at @firstname.lastname@example.org to arrange an earlier pickup time and/or if you have a specific request for pickup.
We are not responsible for packages delivered to the wrong address that was provided by a customer during the checkout process. It is the customer’s responsibility to provide the correct shipping details and be available to receive the delivery. Once an order is processed, we are unable to modify any details such as shipping information. In the event that the item(s) are unable to be delivered and are returned back to the clinic, a refund may be processed for the cost of the item(s), less applicable delivery fees and charges. Refunds are at the sole discretion of the clinic.
Store credit will be issued for all items returned within 7 days of purchase. We will only take back unopened and unused products. If you have used the product and are experiencing a skin or allergic reaction related to product usage, please let us know within 72 hours. We will accept products back that have caused a reaction and a store credit will be issued. Documentation of the reaction (i.e., photos or doctor’s note) may be required by the clinic to confirm the reaction. The cost of return shipping back to the clinic is the sole responsibility of the customer. Alternatively, returns may be brought back in person to our downtown Toronto clinic.
Prior to returning an item, please email email@example.com to arrange for return delivery and/or in-person returns. All returned items are subject to final approval by the clinic prior to issuing store credit and we reserve the right to limit and/or refuse returns. Sale items and gift cards cannot be returned and are considered final sale.
1) Email the clinic at firstname.lastname@example.org and provide the reason for return, the items wishing to be returned and the order number, including the date of purchase.
2) Upon reviewing the return request, a decision will be made as to whether the item will be accepted for return.
3) If accepted, we will provide you with instructions as to how to process the return, either in-person or via delivery. A store credit, for the cost of the product, less any taxes and delivery fees, will be credited to the customer’s account for future purchases.
4) Ensure all items are securely packaged before mailing. Broken or damaged items received will not be subject to returns and customers will not receive store credit.